Managed Services
Lead with confidence with 24/7 support
The best type of IT problem is one you never hear about. ANM’s Managed Services team uses proactive monitoring and remediation for everything from minor incidents to complex architectures. We’re always on the job, providing support within 15 minutes, 24/7. We work directly with your team, complementing and enhancing your existing operations, often resolving issues before they happen.
We can help you with:
- 24×7 service desk with certified experts
- Incident and problem management
- Change management
- Patch management
- Extended IT functionality
- Automated, continuous, remote monitoring
- Availability monitoring
- Performance reporting
- Managed security, data center, networking and unified communications
- Quarterly Business Reviews (QBRs)
- Strategic IT planning
Managed service offerings across technologies
Networking
- Routing/Switching
- Wireless
- End-to-end security
Collaboration
- Telephony
- Contact Center
- Video solutions
- Conferencing
Cloud & Data Center
- Virtualization
- Storage
- Backup & disaster recovery
- Data center switching
Security
- Asset discovery and monitoring
- Behavioral monitoring
- Vulnerability assessment
- Security Incident Event Management (SIEM) & log management
Integrated Solutions
- Audio Visual
- Video surveillance
- Access control
What sets us apart
- Expertise in customized and complex call centers
- Monitoring tools to catch issues proactively
- Real-time visibility and response
- Support for more advanced and complex technologies (i.e., SD-WAN and Cisco Contact Center)
- SLA management and workflow automation that integrates with your existing ticketing systems
What you can expect
- 24/7 service and issues management within 15 minutes
- Proactive issues monitoring and reduced downtime
- Increased strategic focus and reduced staffing expenses through outsourcing
- Customized service selection to reduce budget
- Simplified technology transitions through post-implementation services
- Leading-edge environment with ongoing reviews and improvements
Experience AI-enabled, predictive IT management with ANM IT Ops.
