Telecom Expense Audit and Optimization

Telecommunications billing errors, over-purchased services and unnecessary telecom expenses affect the bottom line of almost every organization. This often goes unnoticed, sometimes for years when IT and finance teams are not supported by experts in the field with a forensic audit.

A zero-cost full-service audit by TEM experts will…

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Establish an accurate telecom inventory

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Verify billed rates against your contracts

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Document billing errors and contract non-compliance

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Identify credits for overcharges and billing errors

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File claims and manage the credit recovery process

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Save you up to 35 percent on telecom spending, freeing up budget for other important initiatives

Our audits are comprehensive and uncover savings in several buckets.

Billing errors
Service optimization
Price optimization
Monthly recurring charges (MRCs)
Telecom usage charges
Third-party billing
Unused services/features
Contract and tariff compliance

If any of these apply, you are a great candidate for a TEM audit.

It’s been years since you did an audit
You have multiple locations and/or have opened/closed locations
You have acquired other businesses
You’re planning a network transformation
Costs on legacy copper lines are out of control

Our auditors have saved clients over $1.2 billion and counting

Clients use these savings to fund other important projects, such as a technology refresh/upgrade, an investment in customer experience (CX), or to offset another budget. And, when we perform an audit, you are never out of pocket. We only share savings once they are realized.

How it Works

Build

We collect your contracts and recent invoices to create a comprehensive inventory of your telecom equipment and services.

Corroborate

We validate that services are being billed in compliance with contracts, service orders and tariffs.

Analyze

We compare the inventory with usage data to identify any lines or services that are underused, no longer needed, or could be replaced with a lower-cost option without impacting business operations.

Inspect

We perform a forensic audit of your invoices to find billing errors and recover the money you’re owed.

Benchmark

We compare your costs with current market rates for similar services. This can indicate whether you are paying more than the market rate and could negotiate better terms or switch providers.

Implement Changes

With your approval and based on our findings and negotiations, we take action to eliminate unnecessary services and features, correct billing errors, renegotiate contracts, or switch providers.

Audit Lifecycle

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Provider Engagement

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Kickoff

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Data Comp

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Savings Recommendations

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Client Approval

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Audit Recovery

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Validation

You might be thinking…

I don’t need a telecom audit.

If TEM is a low priority for you, know that telecom invoices often have billing errors that go unchecked for years, and most companies overspend significantly, according to Gartner. We fix that at zero cost to you.

We don’t have time for another project.

With everything on your plate, it’s difficult to prioritize telecom optimization. But that’s why we are in business. We carry the burden and work behind the scenes without disrupting your workflow.

I already have TEM software.

TEM can be extremely complex. That is why TEM software solutions exist. But they are far from perfect. Automated processes miss details and savings opportunities that TEM auditors do not.

It will take forever to see any credits or savings.

We have effectively analyzed and processed billions of dollars in client telecom expenses. We often realize savings in less than three months and fully recoup overcharges from service providers in less than a year.