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ANM Among Less than 1% of Cisco Partners to Achieve Advanced Customer Experience Specialization

May 27, 2024

ANM announced in March that we achieved the Cisco Advanced Customer Experience Specialized Certification, a significant accomplishment that places ANM among fewer than 1% of Cisco partners in the United States who have earned this certification, underscoring our dedication to excellence in the industry.

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So, what does this certification mean for us?

The Cisco Advanced Customer Experience Specialized Certification is a testament to our industry-leading capabilities, best-practice methodologies, and a proven track record of accelerating business outcomes. This certification highlights our commitment to growing a robust software lifecycle practice, ensuring that our customers benefit from our advanced expertise and dedication to their success.

To earn this certification, we had to demonstrate deep software expertise through various Cisco architecture specializations, including networking, collaboration, security, data center, and service provider technologies. This involved completing advanced training and certifications, providing customer references, and undergoing rigorous validation for customer success requirements in resources, methodology, and platforms.

How does this certification benefit ANM’s customers?

  1. Enhanced Expertise and Best Practices: Our team has undergone extensive training and certification, ensuring that we apply the latest industry best practices to every project. This means our customers can trust that they are receiving top-tier service and support.
  2. Proven Track Record: The certification validates our history of successful outcomes, giving our customers confidence in our ability to deliver effective solutions that meet their unique business needs.
  3. Comprehensive Solutions: With specializations across various Cisco technologies, we can offer comprehensive solutions that address a wide range of requirements. Whether it’s networking, security, or data center management, our expertise ensures that our customers receive integrated and seamless solutions.
  4. Commitment to Customer Success: Achieving this certification involved rigorous validation of our customer success practices. Our commitment to customer success means that we are not just providing a service, but partnering with our customers to ensure they achieve their desired outcomes now and into the future.
  5. Robust Technology Lifecycle Management: Our focus on developing a strong technology lifecycle practice means that we can support our customers through every stage of their technology journey, from initial implementation to ongoing management and optimization.

Looking ahead…

As we continue to uphold the standards set by the Cisco Advanced Customer Experience Specialized Certification, we remain dedicated to delivering exceptional service and innovative solutions to our customers. This certification is not just a milestone for us, but a promise to our customers that we will continue to strive for excellence in everything we do.

Thank you to our team for their hard work and dedication in achieving this certification, and to our customers for their continued trust and partnership. We look forward to many more successes together.

 

Ryan Barnett

Ryan Barnett

Lifecycle and Adoption Program Manager

Ryan has over 15 years experience in Lifecycle Management, End User Adoption and Training starting in sales training and moving to technology over 9 years ago.  He has led multiple efforts in Lifecycle activities and training small and large scale businesses into successful adoption of various technologies.

Relevant Projects

  • Led efforts in full scale collaboration end user adoption project with global company with over 25,000 employees
  • Designed and completed multiple projects surrounding Cisco's full suite of communication products, including but not limited to, Cisco Webex, Webex Teams, Cisco Jabber, All Phones, Conference Room equipment, and Cisco Finesse
  • Led adoption efforts with large enterprise customer utilizing their Enterprise Agreements in Collaboration, Security, Networking, and Data Center technologies
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