Managed Services
Lead with confidence with 24/7 support
The best type of IT problem is one you never hear about. ANM’s Managed Services team uses our custom ANM IT Ops platform to automate our ITIL-based processes and workflows to support you. We’re always on the job, providing SLA driven support, 24/7. We work directly with your team, complementing and enhancing your existing operations, often resolving issues before they happen.
We can help you with:
- 24×7 Service Desk with certified L2/L3 experts
- Incident and problem management
- ITSM platform integration with your systems
- Change management
- Custom Support Solutions
- Patch management
- Cisco Powered Services:
Campus Access, Catalyst SD-WAN, Cloud Calling
- Automated health checks and reporting
- Automated, continuous, remote monitoring
- Performance reporting
- Managed data center, networking and unified communications
- Quarterly Business Reviews (QBRs)
- Strategic IT planning
Managed service offerings across technologies
Networking
- Routing
- Switching
- Wireless
- Network Security
Collaboration
- Telephony
- Contact Center
- Video Solutions
- Conferencing
Hybrid Cloud
- Virtualization
- Storage
- Data protection
- Data center switching
- Cloud services
What sets us apart
- Highly secure, Integrated and automated ANM IT Ops platform (Incident, Problem, Change Management, Analytics, Reporting and Event Management)
- Top-tier Engineering talent in each subject area
- Real-time visibility for our clients and our team
- Support for more advanced and complex technologies (i.e., SD-WAN, Contact Center, Hyper-converged Infrastructure)
- SLA management and workflow automation that integrates with your existing tools and processes
What you can expect
- 24/7 service and SLA driven incident management
- Proactive problem management to reduce downtime and fix root-cause of issues
- Increased strategic focus and best practice adherence
- Customized service selection to balance budget and value
- Simplified technology transitions through post-implementation services
- Leading-edge environment with ongoing reviews and improvements
ANM IT Ops Offers Fully Customizable Solutions
We offer four successive tiers of managed service that can be mixed and matched to different assets, so our experts can close the gaps in your IT management team.
Monitor
Our platform will watch for issues and alert you when they arise.
Escalate
Our platform will notify us to validate issues and contact you for next steps.
Remediate
We’ll resolve the issues that you or our platform discover and communicate status to you.
Predict
In addition to resolution, we’ll consult and design a proactive issue avoidance solution to prevent issues from occurring.
Gain peace of mind with 24/7 support
