Collaboration
Transform the way work gets done
Connecting and collaborating in the modern workplace is now a ‘virtual’ expectation. Video conferences must rival in-person meetings. Messaging must be instant and persistent. And the technology that drives it all must be secure, flawless and easy-to-use.
Our expertise in web conferencing and collaboration platforms brings people and tools together to improve productivity, communications and problem-solving. We start the conversation with end goals – not product pitches – architecting custom collaboration solutions to meet your needs.
Let us help you with:
Cloud Calling
- Deep understanding of cloud calling solutions
- Feature-rich solutions
- Seamless migration to the cloud
- Reduced complexity
- All-in-one communication options, including voice, video conferencing and collaboration tools
Contact Center
Our contact center solutions empower your agents to answer customer queries through email, chat, phone or social media from one screen. Technology options include:
- Cisco Unified Contact Center Express
- Cisco Webex Contact Center
- Call and Screen Recording
- Workforce Optimization
- Self-service IVRs
- Outbound Campaigns
Telephony & Unified Communications
Our Unified Communication solutions connect voice, video, data and mobile applications, including:
- Cisco Unified Communications Manager
- Cisco Webex Calling
- Cisco Webex Teams
- Cisco Jabber Client
- Mobility Services
- Cisco Expressway
- Emergency Responder
Video Collaboration
Our video collaboration and conferencing solutions are high-touch, visual and easy to use, including:
- Cisco Webex Meetings
- Cisco Webex Events
- Cisco Webex Support
- Cisco Meeting Server
Connectivity
Our collaboration endpoints maximize the taxed workspace, turning monitors into meeting rooms and huddle rooms into a high-end video experience. Sample solutions include:
- Cisco Webex Board
- Cisco Webex Room Series
- Cisco Webex Share
- Cisco IP Phones
End-user adoption
ANM provides in-depth training to get end-users up to speed with our solutions. This maximizes use and productivity, which helps you achieve your desired business goals.
What sets us apart
- Expertise in unified communications, conferencing, video, messaging and more
- Fully customized end-user adoption services (limited with other Cisco partners)
- Audio-visual integration services
- Custom contact center development to integrate with ERP and other applications
What you can expect
- Increased problem-solving and productivity
- Improved meeting experiences and reduced meeting times
- Reduced travel costs and time
- Higher user adoption to maximize your return
Cloud Calling powered by Cisco Webex Calling
ANM offers flexible, cloud-based phone service powered by Cisco Webex Calling. It’s a solution that lets you enjoy all the benefits of a traditional office phone system without the complexity of managing and securing it.
Additional services
Case Study
La Clinica De Familia
Challenge
La Clinica de Familia was becoming overwhelmed with managing and maintaining their on-premise Cisco Calling and Contact Center solution. With over 19 sites throughout southern New Mexico, staff support was becoming difficult to deliver. In addition, the cost of traditional circuits was becoming onerous.
Solution
ANM was engaged to design and migrate their solution to an easier to manage Cloud Calling Solution powered by Cisco & Webex, as well as consult on circuit consolidation.
Outcomes
By onboarding Cloud Calling by Webex, La Clinica was able to drastically reduce cycles typically spent managing their legacy on-premise calling environment. User configurations are streamlined and consistency across their 19 unique clinics has allowed for more IT ownership and less telephony downtime. As a cherry on top, LCDF was also able to drastically reduce their monthly PSTN spend and even afford ANM Managed Services all under their typical annual budget.
Our Collaboration Partners
